Questions

Welcome to Carol’s Candles & Gifts, here you will find lots of frequently asked questions about Carol’s Candles and homemade gifts, orders, deliveries, and more. Carol’s Candles hopes you will find what you’re looking for, but you may contact CC at any time using the contact page found above.

This FAQ page was made at CC to help answer some questions you might have, so you don’t have to wait as long for an answer. If you do contact CC, rest assured that your questions will be answered as soon as possible.

When were Carol’s Candles & Gifts founded?

This website: Carol’s Candles was founded by Carol and Rose in the UK, in July 2020. Though Carol first began experimenting with making candles in Dec 2014. In March 2023 Carol's Candles & Gifts became a UK registered Ltd and small company.

Where are candles made?

All candles and other items are made in the UK. Made in a smoke and pet-free environment. Carol has a separate craft room where most items are designed and created. For large orders, these may also be made safely in Carol’s home kitchen.

Do you have any production partners?

In a word, Yes. Most items are made by Carol at Carol’s Candles & Gifts, however, some may be outsourced to production partners. This is to provide you with more product quality and availability. If an item is made with production assistance from Carol’s Candles partners, you will see these details on product listings.

Delivery information:

Check out our shipping policy where you will find information on our delivery locations, shipping, and processing times. Within the UK items normally arrive within 5 days. This may be slightly longer during seasonal events and bank holidays (2-3 days).

Where do you ship from?

Nearly all items are made in England and are therefore shipped from the United Kingdom. A couple of our production partners may also ship from e.g. Germany and the US though mostly the UK where possible. This is dependent on the stock levels in their warehouse locations.

Where do you ship to?

Carol’s Candles & Gifts currently ship to The United Kingdom and the US, The United Kingdom is made up of the following places: England, Scotland, Wales, and Northern Ireland. CC can also ship to other parts of Ireland. Though CC doesn’t currently ship to Europe, it is hoped that this will become available in the future.

What are the current processing times at Carol’s Candles & Gifts?

Currently, items are processed and sent for dispatch within 2 – 4 days, including weekends for larger orders. This is to ensure: Cleared payment, time for production for handmade items, and time to pack and check the quality of items. Items are then sorted for delivery with available postage services.

How long do deliveries take?

Typically all deliveries once dispatched, will arrive within 3 – 5 days in the UK with most postal services. Carol’s Candles & Gifts normally will send all items with tracking/signature required where possible. This is to ensure safer deliveries. Below are some examples from postal services Carol’s Candles & Gifts uses:

Royal Mail:
Signed For 1st Class aim 1-3 days (inc sat). Signed For 2nd Class aim 3-7 days working days Special Delivery usually by 2 pm the next day (not inc sun).

Irland: International Tracked & Signed aim 7 – 12 working days

USA (usually within 12): International Tracked aim 8 – 14 working days International Tracked & Signed 5 – 7 working days

Hermes: Collections and deliveries by Hermes are made between 8 am and 8 pm, Monday to SaturdayLocal parcels usually arrive within 3-7 days and international for 10 – 16 days. All are shipped with tracking,

What are the postal / customs charges?

This depends on your chosen delivery service upon checkout. All delivery costs are calculated for your basket when checking out.  Typically the UK is £6 and for International is about £16 with e.g Royal Mail and other services. We do not charge tax or customs charges on shipping costs. We are not responsible for import charges for items shipped and caught by customs. If there is a charge you will be notified usually by a card or letter delivered to your door. For more info on our shipping charges, please visit our shipping page fount at the top of the page.

What star rating should I leave on a review?
Star ratings are from 1 being the poorest - 5 being the best. It is best to leave a review once you have received your order. Please use the Contact Us tab if you have any issues or have not yet received your order.

you may wish to consider the following things when writing a review or giving feedback:

• Did you receive what you ordered?
• Were there any missing items or things you int expected?
• How was your item delivered and packaged?
• Was your item in good condition or damaged due to lack of packaging?
• How was the quality, scent or size of the product?
• Did the product match the description given, would you add anything?
• How easy was it to order your item?
• Was your order a custom order and how was the process/communication?
• How long was dispatch? Did this affect your delivery speed?

Although we are not responsible for delays or damage due to the delivery company, we always appreciate your feedback and will try to help you resolve any issues.